Scope of Service
Our automotive service encompasses a wide range of maintenance, repair, and diagnostic services for various makes and models of vehicles. These services include, but are not limited to:
Engine diagnostics and repair
Oil changes and lubrication
Brake inspection and repair
Tire rotation, replacement, and alignment
Electrical system diagnosis and repair
Heating and air conditioning maintenance
Transmission services
Fluid checks and replacements.
We reserve the right to refuse service for vehicles that require specialized expertise beyond our capabilities or for any reason deemed necessary by our technicians.
Service Schedule
Our automotive service centre, JAY SIYARAM AUTOLINK, operates Monday through Friday from 8:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 3:00 PM. We are closed on Sundays and public holidays unless otherwise specified. Emergency services may be available outside regular business hours by appointment only and are subject to additional fees.
Booking and Appointments
Scheduling Procedure:
To schedule an appointment with JAY SIYARAM AUTOLINK, clients must use any of the following channels: phone calls during business hours, online booking via our official website, or in-person visits to our service centre. Appointments are subject to availability and are scheduled based on the urgency and nature of the requested service.
Cancellation Policy:
Clients must provide at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice will result in a cancellation fee. The cancellation fee compensates JAY SIYARAM AUTOLINK for the lost opportunity to schedule another client during the reserved appointment slot.
Rescheduling:
Clients may request to reschedule appointments based on unforeseen circumstances or emergencies. JAY SIYARAM AUTOLINK will make reasonable efforts to accommodate rescheduling requests, subject to availability.
Confirmation:
Clients will receive confirmation via their preferred communication channel, including email or text message, upon scheduling an appointment. It is the client's responsibility to verify the accuracy of the appointment details and notify JAY SIYARAM AUTOLINK of any discrepancies.
Late Arrivals:
Clients are expected to arrive promptly for their scheduled appointments to ensure efficient service delivery. Late arrivals may result in reduced service time or the need to reschedule appointments to minimize disruptions to subsequent appointments.
Emergency Services:
Clients may request emergency services outside regular business hours in cases of vehicle emergencies or urgent repair needs. Emergency services are subject to availability and may incur additional fees to cover after-hours service provisions and technician availability.
Pricing and Payment
Labour charges for spare part replacement/installation are billed separately from any service provided.
Customers are obligated to pay the estimated service cost in advance. Additional charges, if any, must be settled prior to the vehicle's release.
Should parts become unavailable after work has commenced, customers are responsible for associated labour charges.
Transparent Pricing:
At JAY SIYARAM AUTOLINK, transparency in pricing is paramount. We ensure that clients receive detailed estimates for proposed services before any work commences. Our pricing structure is meticulously crafted, taking into account industry standards, service complexity, and the quality of materials and parts used in the service process.
Estimates and Quotes:
Clients will receive comprehensive written estimates or quotes for proposed services. These estimates include a breakdown of costs for parts, labour, and any additional services if applicable. Estimates are valid for a specified period and may be subject to adjustments based on unforeseen circumstances or changes in service requirements.
Payment Terms:
All payments for automotive services rendered by JAY SIYARAM AUTOLINK are payable in advance, unless alternative payment arrangements are agreed upon beforehand. Clients are required to finalize payment arrangements before the commencement of services to ensure a seamless service experience.
Accepted Payment Methods:
We accept a variety of payment methods, including cash, credit cards, debit cards, and electronic fund transfers. Clients are encouraged to select a convenient payment method and ensure the availability of funds to cover the total amount due.
Invoice and Receipts:
Clients will receive detailed invoices and receipts for all transactions conducted with JAY SIYARAM AUTOLINK. These documents serve as legal documentation of the services rendered, providing itemized charges, payment details, and warranty information if applicable.
Dispute Resolution:
In the rare event of billing discrepancies or disputes regarding invoiced amounts, clients are urged to promptly contact our billing department for resolution. JAY SIYARAM AUTOLINK is dedicated to addressing client concerns and ensuring fair and transparent billing practices, in full compliance with applicable laws and regulations.
Warranty and Guarantees
Parts Warranty:
We offer warranties on some parts installed during the service, covering defects and malfunctioning. The duration of the parts warranty varies depending on the type of part and manufacturer specifications.
Labour Warranty:
Our labour warranty covers the quality of workmanship performed by our skilled technicians. The labour warranty duration is 3 day from the completion date of the service.
Additional Warranty Coverage:
Clients must purchase additional warranty coverage for extended protection beyond the standard warranties provided. Details regarding additional warranty coverage will be provided upon request.
Warranty Claim Process:
To initiate a warranty claim, clients must present the original invoice and warranty card issued by JAY SIYARAM AUTOLINK. Warranty claims are subject to evaluation and approval by our authorized representatives. Any modifications or alterations made to the vehicle by unauthorized personnel may void the warranty.
Exclusions and Limitations:
Our warranties do not cover damages resulting from normal wear and tear, accidents, negligence, water damage, misuse, or unauthorized modifications.
We want to clarify that we are not obliged to offer additional service unless a warranty is purchased, as outlined in our legal terms and conditions.
Customer Responsibilities
Accurate Vehicle Information:
Clients are required to provide accurate and detailed information about their vehicles, including make, model, year, and any relevant service history.
Disclosure of Pre-existing Conditions or Modifications:
Clients must disclose any pre-existing conditions or modifications to their vehicles that may affect the service process.
Vehicle Delivery Responsibility:
Clients are responsible for delivering the vehicle to our service centre at the scheduled appointment time.
Parking Charges:
In the event that clients fail to deliver the vehicle at the agreed-upon appointment time and the vehicle must be parked on our premises, clients may be subject to parking charges
Vehicle Collection Responsibility:
Customers are legally obliged to collect their vehicles within the agreed timeframe. A parking charge for late collection will be enforced accordingly.
Removal of Personal Belongings:
It is the client's responsibility to remove all personal belongings, valuables, and accessories from the vehicle before handing it over for service.
Following Recommended Maintenance Schedules and Care Instructions:
Clients are advised to adhere to recommended maintenance schedules provided by the vehicle manufacturer and our technicians.
Liability and Disclaimers
Limitation of Liability:
JAY SIYARAM AUTOLINK shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
Vehicle Condition:
Clients acknowledge that the condition of their vehicles prior to service is variable and may impact the outcome of repairs or maintenance.
Third-Party Services and Products:
JAY SIYARAM AUTOLINK may recommend or facilitate the purchase of third-party services or products related to automotive maintenance or repair. However, we do not endorse or warrant the quality, reliability, or suitability of such services or products.
Force Majeure:
JAY SIYARAM AUTOLINK shall not be liable for any delay or failure to perform our obligations under these terms and conditions due to causes beyond our reasonable control.
Indemnification:
Clients agree to indemnify, defend, and hold harmless JAY SIYARAM AUTOLINK from any claims, liabilities, damages, losses, costs, or expenses arising from or related to their use of our services.
Confidentiality and Data Protection
Confidentiality Assurance:
JAY SIYARAM AUTOLINK is committed to maintaining the confidentiality of client information provided during automotive services.
Data Protection Measures:
We employ industry-standard data protection measures to safeguard client data against unauthorized access, disclosure, alteration, or destruction.
Limited Use of Information:
Client information collected during service appointments or transactions will only be used for the purpose of providing automotive services and related communications.
Non-Disclosure:
We do not share client information with third parties unless required by law or with the client's explicit consent.
Employee Confidentiality:
Our employees undergo training to handle client information responsibly and are bound by confidentiality agreements.
Complaints and Disputes
Open Communication:
Clients are encouraged to communicate any complaints or disputes regarding our services promptly.
Submission Process:
Clients can submit complaints or feedback through designated channels, including in-person, by phone, or via email.
Resolution Process:
We strive to resolve complaints and disputes in a fair, transparent, and timely manner, keeping clients informed of the progress and resolution steps throughout the process.
Escalation Procedure:
If a satisfactory resolution cannot be reached through direct communication, clients may escalate their complaints to designated management personnel for further review and resolution.
Client Satisfaction:
Our goal is to address client concerns effectively and maintain positive relationships with our valued clients.
Amendments and Updates
Notification of Changes:
JAY SIYARAM AUTOLINK reserves the right to update, modify, or amend these terms and conditions at any time without prior notice.
Effective Date:
Changes to the terms and conditions will be effective immediately upon posting on our website or other communication channels.
Client Responsibility:
Clients are responsible for reviewing the terms and conditions periodically to stay informed about any updates or changes.
Acceptance of Updates:
Continued use of our automotive services following the posting of revised terms and conditions constitutes acceptance of the updated terms.
Governing Law and Jurisdiction
Legal Framework:
These terms and conditions shall be governed by and construed in accordance with the automotive service-related laws of the jurisdiction of Junagadh.
Exclusive Jurisdiction:
Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Junagadh.
Contact Information
Address: Ground Floor, Maruti Complex, Rajkot Highway, Dolatpara, Junagadh - 362037, Gujarat
Phone: 8128987685
Email: jsautolink@gmail.com
Website: www.jsautolink.com
Clients can use the provided contact information to reach out for inquiries, appointments, complaints, or other communications related to our automotive services. These terms and conditions aim to ensure clarity, transparency, and legal compliance in all client interactions with JAY SIYARAM AUTOLINK.